Last updated 23 September 2026.
Thirty days to decide. You have 30 days from the day your bag is delivered to return it for any reason. Email support@arvellebags.com, or write through the contact page, with your order number, and we will send you a prepaid UK return label within one working day.
What we ask. Send the bag back unused, in the condition it arrived, with its pouch, straps, charm and any packaging that came with it. A bag that has been carried, marked or altered cannot be refunded in full, and we will write to you before we do anything if that is the case.
When you are refunded. Within 5 working days of the bag arriving with us, to the payment method you used. Your bank may take a few days more to show it. The refund is the full price of the bag; where you paid for Express delivery, the standard delivery cost is refunded and the difference is not.
Returns from outside the UK. Welcome within the same 30 days. The return postage is yours and any duties paid on the way out cannot be refunded by us. Please mark the parcel as a returned item.
Exchanges. We do not run a separate exchange process, because a new order is quicker for you. Order the colour you want whenever you like and return the first bag within its 30 days.
Faults. Every ARVELLE bag is guaranteed for 12 months from delivery against faults in the making. Write to us with a photograph and we will repair it, replace it or refund it, whichever is quickest for you, and the postage is ours.
Your statutory rights. Nothing here reduces your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your right to cancel an online order within 14 days of receiving it. Our 30 days sit on top of those rights, not in place of them.
How to reach us
ARVELLE, 45 Craigie Loanings, Aberdeen AB25 2PS, United Kingdom.
Email support@arvellebags.com, or use the contact page. We answer within one working day, Monday to Friday, and the answer comes from a person.
Also read: Shipping · Terms of service · Privacy